How to specifically handle export insurance freight forwarding? Does anyone have insights?

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I recently started working in export insurance freight forwarding, with no prior experience, feeling completely lost. I'd like to know the specific process from client consultation to final business completion, and what precautions are needed at each stage. How can I better serve clients and smoothly carry out this business? I hope experienced friends can share their knowledge.
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Trade Expert Insights Answers

First, when a client consults, provide a warm and professional reception. Gather detailed basic information about the client's cargo, such as type, quantity, value, and destination. Simultaneously, introduce relevant export insurance and freight forwarding services and their advantages.

Next, formulate transportation and insurance plans based on client needs. This requires a deep understanding of different transport methods (sea, air, etc.) and insurance clauses to ensure the plan is both cost-effective and meets client requirements.

Once the plan is finalized, sign an agency agreement with the client, clarifying both parties' rights and obligations. Afterward, arrange booking, customs declaration, transportation, and other matters. Monitor cargo movements in a timely manner and assist clients with subsequent services like insurance claims. Throughout the process, maintain communication with the client, provide timely updates, and promptly resolve any issues.

References: Export Reading Light Agency: Do You Dare to Miss This Golden Business Opportunity?

Be familiar with various export insurance policies and clauses. Be able to clearly explain the coverage scope of different types of insurance to clients, such as the difference between Free from Particular Average (FPA) and With Average (WA). This builds client trust.

Establishing good logistics partnerships is crucial. Reliable freight forwarders and carriers ensure smooth cargo transportation, reduce delay risks, and help improve service quality.

Pay attention to relevant regulations and policies in both the exporting and destination countries to avoid issues with transportation or insurance due to policy changes, which could cause losses for clients.

Improve document handling capabilities. All types of documents, such as bills of lading and insurance policies, must be filled out and processed accurately, as this is fundamental for the smooth execution of business.

Regularly follow up with clients and gather feedback to continuously optimize services, aiming for more cooperation opportunities and client referrals.

Learn about international trade knowledge, understanding the division of responsibilities between buyers and sellers under different Incoterms (e.g., FOB, CIF) to better serve clients.

Utilize digital tools, such as logistics tracking software, to allow both you and the client to monitor cargo transportation status at any time, enhancing service efficiency and transparency.

Focus on risk management by anticipating potential risks, such as the impact of adverse weather during transit, and developing response strategies to mitigate losses.

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