How exactly should an export freight forwarder operate? Can someone explain in detail?

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I am new to the export freight forwarding business and am not very familiar with it. I would like to ask how exactly an export freight forwarder should operate? What are the key links and processes from customer consultation to the smooth transportation of goods? What issues need to be paid attention to? I hope experienced seniors can explain it to me in detail so that I can get started quickly.
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First, communicate with the client to understand their cargo information, such as type, quantity, weight, volume, and destination. Based on this, provide a suitable transportation plan and quotation.

Secondly, after accepting the entrustment, arrange booking space with the shipping company or airline and obtain the booking confirmation. Then, coordinate the packing and transportation of goods. Packing can be done at the factory or at the freight forwarder's warehouse. After packing, arrange for the goods to be transported to the port or airport.

After that, handle customs declaration procedures, prepare relevant documents, and declare to the customs. At the same time, track the transportation status of the goods and provide timely feedback to the client. When the goods arrive at the destination port, assist the consignee in handling customs clearance, pick-up, and other procedures. Throughout the entire process, pay attention to the accuracy of documents, promptly handle unexpected situations during transportation, and ensure the safe and timely delivery of goods.

References: Import Onshore Re-export Trade: Do You Know How to Leverage It?

Don't forget to understand the relevant policies and regulations of the destination port in advance. For example, some countries have special inspection and quarantine requirements for certain goods. If you do not know and prepare the relevant documents in advance, customs clearance may be delayed after the goods arrive at the port.

Maintaining close communication with suppliers and transportation providers is very important. For example, if the cargo packaging does not meet transportation requirements, inform the supplier promptly, otherwise, problems are likely to occur during transportation. Regarding the transportation provider, if there are changes in ship schedules or flight schedules, you can grasp them in the first time.

Clarify the costs with the client in advance to avoid any ambiguities. Basic freight rates and surcharges should be clearly explained beforehand to prevent disputes later.

All documents during the operation process must be kept properly, such as bills of lading and packing lists. These are not only chứng cứ (evidence) for cargo transportation but also important bases for resolving disputes if problems arise.

Paying attention to weather conditions is also not to be overlooked, especially for sea transportation. Adverse weather may lead to delays in ship schedules. Knowing in advance can help adjust the transportation plan in a timely manner and reduce losses.

Establish a customer feedback mechanism. After completing a business transaction, ask for the client's feedback. This not only improves service quality but also facilitates long-term cooperation.

Familiarize yourself with the characteristics of different transportation methods. For example, air freight is fast but expensive, while sea freight is inexpensive but takes longer. Match the most suitable option based on the client's needs.

Choose reliable partners. Whether it's a customs broker or a trucking company, having trustworthy partners is crucial for the smooth progress of business.

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