What exactly is an import agent responsible for? I'm completely confused!

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I need to import a batch of goods recently, but I'm not clear about what an import agent specifically needs to do. Is it just helping with customs declaration? Or are there many other work contents? For example, does it include contacting suppliers and arranging transportation? I hope to understand clearly to choose a suitable import agent. Seeking answers from the experts, thank you!
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The work of an import agent is not as simple as just customs declaration. Firstly, the import agent will assist you in communicating with foreign suppliers, confirming order details such as product specifications, quantities, prices, and delivery dates.

Then there is the transportation arrangement, which involves selecting the appropriate mode of transport, such as sea, air, or land, based on the cargo. They are also responsible for tracking the progress of the cargo transportation to ensure it arrives on time.

Customs declaration and inspection are also important links. All necessary customs declaration documents must be prepared, and accurate declarations must be made for the goods to clear customs smoothly.

In addition, import tax and fee payments need to be handled, with all taxes and fees clearly calculated to avoid any errors.

Some import agents also help arrange warehousing, storing the goods properly after they arrive at the port until you pick them up. In summary, import agents are responsible for many key matters in the entire import business process from placing an order to picking up the goods.

References: Import and Export Agency: The "Cheat Code" for Foreign Trade

Import agents will assist in reviewing the import contract, checking for any issues with the terms and conditions to protect your rights.

Import agents are also responsible for handling potential emergencies during the import process, such as transportation delays, and coordinating solutions promptly.

They will assist in handling foreign exchange payment procedures to ensure that payments are successfully made to foreign suppliers.

Import agents need to conduct necessary inspections and verifications of the imported goods to ensure they match the order.

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