How should a Certificate of Origin Agency Company Conduct Export Operations?

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I just joined a Certificate of Origin agency company and have no prior experience in export-related business. I'd like to understand how a Certificate of Origin agency company specifically handles exports. What documents need to be prepared, and what procedures should be followed? I hope you can explain it in detail so I can quickly get up to speed with my work. Thank you!
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When a Certificate of Origin agency company exports, it should first clarify the target market and customer needs, and promote Certificate of Origin services accordingly. Secondly, it needs to be familiar with the application processes for various types of Certificates of Origin, such as General Certificates of Origin and Generalized System of Preferences Certificates of Origin. Prepare basic documents provided by the client, such as the commercial invoice, packing list, and bill of lading copy, for filling out the Certificate of Origin application form.

In terms of operational procedures, first submit the application to the local China Council for the Promotion of International Trade (CCPIT) or customs through an electronic platform or offline. After review and approval, collect the Certificate of Origin. At the same time, maintain good communication with clients, and inform them of the progress of the Certificate of Origin application in a timely manner. It is also necessary to pay attention to policy and regulation changes to ensure that the obtained Certificate of Origin complies with relevant regulations, so as not to affect the client's customs clearance. In addition, establish a comprehensive file management system for easy subsequent inquiry and traceability.

References: How Deep Is the Chemical Export Agency Business?

Confirm the cargo information with the client, such as the cargo description and HS code, as accurate information is crucial for the validity of the Certificate of Origin. Furthermore, understand the special requirements for Certificates of Origin in different countries, such as format and stamp details.

Participate in trade fairs or online exchange activities to expand customer resources. During the application process, communicate with CCPIT or customs promptly when encountering issues to ensure a smooth process.

Pay attention to time management. Communicate the processing time for the Certificate of Origin with the client in advance to avoid delays that may affect the export progress of the goods and cause losses to the client.

Establish a risk early warning mechanism, pay attention to changes in the trade policies of the destination country, inform clients of potential risks in advance, and improve service quality.

Optimize internal processes to improve the efficiency of processing Certificates of Origin, for example, by using information technology to manage application documents.

Strengthen employee training to enhance professional skills, enabling them to better handle customer inquiries and complex situations.

Communicate with peers, learn from their experience, and acquire new operational techniques and methods to enhance your competitiveness.

Provide good after-sales service. Conduct follow-up visits on exported business to understand customer satisfaction, in order to improve work.

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