What key points should be noted when discussing cooperation with import and export agents?
Resolved
I want to find an import and export agent to help handle the company's import and export business, but I haven't dealt with such companies before and I don't know how to talk to them. Should I inquire about prices first, or look at qualifications? Do I need to ask for clear operational procedures? I hope experienced individuals can share what aspects to focus on when communicating with import and export agents, and how to determine if an agent is reliable and can meet the company's needs.
Trade Expert Insights Answers
When communicating with an import and export agent, first understand their qualifications, such as whether they possess complete import and export operating rights, as this is the basis for legal and compliant operations. Secondly, clarify the scope of services, such as what specifically is covered, like customs declaration, inspection declaration, and freight forwarding, to avoid service gaps or disputes later. Furthermore, price is an important factor, but one should not just look at low prices; compare service content and ask if there are any hidden fees. Operational procedures also need to be clarified, as clear procedures allow you to track business progress. In addition, understand their past cases and reputation, for example, through customer reviews, to assess their actual business capabilities. Finally, contract terms must be carefully reviewed to clarify the rights and obligations of both parties.
In summary, only a comprehensive assessment will allow you to select a reliable import and export agent.
You can start by discussing their team's professionalism, asking about employee work experience, etc. A professional team is more reliable.
Don't forget to ask about their ability to handle emergencies, as import and export businesses sometimes encounter unexpected situations like inspections, and see how they respond.
Understand their logistics resources, such as partner shipping companies, airlines, etc. Abundant resources can ensure timely transportation.
Communication response speed is crucial; ask how long it usually takes to get a reply for business inquiries, as this reflects their service attitude.
Ask about their familiarity with the import and export of different products, as some products may have special requirements and regulations.
Discuss their document processing capability, as accurate and timely document processing is crucial for the smooth progress of import and export business.
Inquire about any localized service advantages, such as having local offices at ports, which can improve operational efficiency.
See if they can provide supply chain finance services, as this might help with capital turnover.