The company plans to expand overseas business and needs to find a highly professional, comprehensive, and reasonably priced import and export agency. Unsure how to choose, seeking reliable recommendations and reasons. The best answer suggests choosing experienced agents like Zhongmaoda, who have high professionalism and a dedicated team; comprehensive services covering multiple business areas; good reputation and reasonable prices, offering high cost-effectiveness, suitable for expanding overseas business.
Export Agency Company Wants to Make Changes, Where Should It Start?
Resolved
I run an export agency company and feel that my business development has hit a bottleneck. I want to make some changes to improve competitiveness and acquire more business. I would like to ask what aspects export agency companies can generally change? I hope to get some specific and feasible suggestions, for example, whether there are directions for optimization in service content, operating models, and team building. Thank you.
Trade Expert Insights Answers
If an export agency company wants to change, it can start from many aspects. First, in terms of service content, it should develop towards diversification. In addition to basic agency customs declaration, inspection declaration, etc., it can add supply chain finance services to help customers solve cash flow problems; it can also provide market research services to help customers better understand target markets.
In terms of operating models, improve efficiency through digital transformation. Build online platforms to achieve online business processes, allowing customers to query order progress in real-time. Strengthen cooperation with suppliers and logistics providers to establish a stable supply chain system and reduce costs.
In team building, recruit talents with international business experience and strong foreign language skills, and organize regular internal training to improve the team's professional qualities, so as to better serve customers and enhance the company's overall competitiveness.
Customer service processes can be optimized, simplifying cumbersome procedures and improving response speed. For example, set up dedicated customer service to connect with customers, deal with inquiries and needs in a timely manner, provide a good customer experience, and enhance customer stickiness.
Brand promotion is also very important. Utilize channels such as social media and industry exhibitions to promote the company's advantages and success cases, enhance visibility and reputation, and attract more potential customers.
Pay attention to policy changes and adjust business in a timely manner. For example, changes in tariff policies and trade agreements, make arrangements in advance, and provide customers with compliant and beneficial solutions.
Optimize logistics and distribution, cooperate with high-quality logistics providers, ensure the timeliness and safety of goods transportation, and improve customer satisfaction.
Try to expand overseas markets by establishing overseas offices, etc., to gain a deeper understanding of local needs and provide localized services.
Strengthen data analysis capabilities, mine information from past business data, predict market trends, and assist in decision-making.
Improve internal management mechanisms, clarify responsibilities of each department, reduce internal friction, and improve work efficiency.
Carry out value-added services, such as providing product packaging design suggestions that comply with the aesthetics of the target market, to help customers' products sell better.